We highly recommend to contact integration platforms to figure out what metrics they can extract. Sometimes integration platforms don't have certain metrics out of the box, so it's better to contact them.
Useful integrations
1
Associate one identity with another
(Twilio Segment) when a new ticket event occurs in Groove
2
Associate an individual user with a group
(Twilio Segment) when a new ticket event occurs in Groove
3
Identify a new user
(Twilio Segment) when a new ticket event occurs in Groove
4
Track a user's action
(Twilio Segment) when a new ticket event occurs in Groove